About Us

96Star is today one of the leading suppliers of online gaming products worldwide, offering a wide range of first-class online gambling products and games in a safe and user-friendly gaming environment. 96Star has been able establish themselves as one of the most trusted and reliable gaming companies in the market nowadays.

96Star offers its customers a wide selection of innovative products such as Live Casino, Sports Betting and slots games. In our aim to provide the best service online we also offer the unique and exclusive support guarantee, which applies 24 hours a day, 7 days a week. Our support team is available through e-mail, live chat and telephone. Please visit the support section for further details.

With a solid product range and unique customer support, 96Star becomes the obvious choice for gaming enthusiasts all over the world!

Thank you for choosing 96Star.com as your preferred choice of online gaming. We hope you enjoy playing with us, and if there is anything we can help you with please do not hesitate to contact us.

FAQ

Any member that have fulfill the turnover requirement for the VIP levels within 3 months or earlier. Member will receive VIP upgrade notification throught Phone Call/SMS/Email. Please check here for more details.
96Star support Local Bank Transfer. Kindly check with our 24/7 live chat for more information. Or if you have other transfer method that you would like to request, kindly drop us an email at [email protected]
You can withdraw your funds via Local Bank Transfer. For withdrawal limits, you may check with our 24/7 support team.
Go to the Transfer tab after you have login. Then you will see Main Wallet and other products wallet such as: U-Sports, Deluxe Suite/Emerald Slots and many more. In order to play your desired games, you will have to transfer funds from your Main Wallet to the products wallets. And if you wish to withdraw your funds. You will need to transfer the credit from your products wallet to Main Wallet.
The rules of our site prohibit multiple accounts. If you have forgotten the username and password of your current player account, please contact us at: [email protected] or you may reset the password using the "Forgot password" tab.
You cannot change your full name. As for email address and contact number. Yes, you may update via our 24/7 Support Team.
We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith 96star believes such action is necessary to comply with a legal process.
If you have a question that is not on the FAQ list, please send an e-mail to: [email protected] or contact our 24/7 Support Team here.

Terms & Conditions

The following rules form an agreement between 96Star and its customers.

By registering with 96Star, you fully agree and accept these rules.

  1. By accessing the 96Star website and by registering through our site to participate in any of the interactive online games (collectively the 'Games'), you agree to be bound by these terms and conditions (the 'Terms'). Please read them carefully and make sure that you only access the games if you fully understand the contents and agree to be bound by them.
  2. Customers must be at least 18 years of age in order to place bets. 96Star reserves the right to ask for proof of age from customers and to suspend their account until satisfactory documentation is provided.
  3. It is the customer's responsibility to ensure that their username and security details remain confidential. In the event that a customer suspects this may no longer be the case, they should notify us immediately. Any transactions carried out under the username will be the customer's responsibility.
  4. Customers cannot cancel or change a bet once the bet has been placed and confirmed.
  5. 96Star reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us. If there is evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, 96Star reserves the right to make such bets void and suspend relevant accounts.
  6. 96Star reserve the right to terminate your account at any time at our absolute discretion in the event that wagers have been placed in an attempt to defraud 96Star or made by or contracted by any bookmaker or gambling syndicate in an attempt to maximize payouts on our Games. Further, we reserve the right to withhold all winnings, as well as the principle, of anyone found to have taken part in such activities.
  7. 96Star prohibits the creation of fraudulent/fake identity and you agree that you will not create an account for anyone other than yourself. In certain circumstances, 96Star reserves the right to freeze the monies in your account where we have reason to believe that your account may be being used for fraudulent purposes or cheating for the purposes of money laundering or in such a way as to jeopardise the integrity of the sports or events on which we offer betting markets.
  8. To maintain a high level of security to protect your funds, we will perform random security checks and keep records of transactions and wagers. You accept that we may demand additional documentation to verify you as the account holder in the event of a security check.
  9. If any of your personal account details or other financial information relevant to your Account are incorrect, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. We will not accept any liability or responsibility for transactions, which are declined as a result of incorrect details where you have failed to make us aware of any changes/correct details.
  10. The reference language of the present Terms and Conditions is English. In spite of the care taken during translations, in case of difficulty of comprehension of any clause of these Terms and Conditions, only the English version will be valid.
  11. 96Star does not permit individual customers to create duplicate accounts (more than one account in any one currency). Any customers found to have created duplicate accounts will have their accounts suspended.
  12. Duplicate accounts registration by using deliberately manipulated personal details entries (if detected) may result in the irreversible termination of the gaming account access. 96Star reserves the right to revoke all accumulated winnings credited to users. And account will be freeze permanently.
  13. Each bonus, promotion and/or special offer is subject to its own specific terms. The player agrees to read and understand the terms applicable to each bonus they collect. 96Star reserves the right to rescind any bonus or special offer or promotion at any time.
  14. Prior to releasing or approving any withdrawal, 96Star reserves the right to request from customers to furnish with information such as proof of Personal Identification, front and back copy of credit card/debit card, Passport, Driving License or recent bank statement or other appropriate documentation as 96Star , at its sole discretion, deems necessary. If you fail to comply with any security request, 96Star reserves the right to void any winnings in your account.
  15. These Terms & Conditions are part of the General 96Star Terms & Conditions.
  16. These terms & conditions prevail over any communication via email, chat or phone.

General Promotional Terms & Conditions

  1. All promotions offers are limited to one per person, family, household address, email address, telephone number, same payment account number, shared computer( e.g. school, public library or workplace) and shared IP.
  2. Most of our promotions come with rollover requirement. Which means that member will have fulfill the rollover requirement before any withdrawal can be made.
  3. Any bets placed on two opposite sides or draw will not be taken into the calculation or count towards any rollover requirement.
  4. 96Star reserves the right to forfeit the bonus eligibility, bonus amount and any associated bonus winnings of a customer or a group of customers following suspicious common betting patterns that could result in generating guaranteed profit and/or guaranteed bonus eligibility. This suspicious activity might include, without being limited to, common betting patterns across identical events/markets/selections that could be identified in one or across several accounts.
  5. In case of bonus abuse, 96Star reserves the right to deduct the bonus and any winnings associated with the bonus from the customer's account.
  6. Promotion Abusive Behavior might include, without being limited to: common or suspicious betting patterns across identical events/markets/selections that could be identified in one or across several accounts, excessive frequency or highly unusual pattern of bets on identical selection(s) in a short period of time in comparison to regular betting patterns, etc.
  7. 96Star will not take responsibility if member provide incomplete/incorrect information, which might result to delayed/ failed delivery for gifts or lucky draw prizes.
  8. 96Star reserves the right to amend, cancel, reclaim or refuse any promotion at our discretion.
  9. All management decisions are final.

Contact Us

Customer Support Specialists are available everyday for 24 hours.

Email Address:

[email protected]

Please use this address for all Member Service enquiries.

[email protected]

Please use this address for all Marketing enquiries.

[email protected]

Please use this address for all Cashier and Finance enquiries.

[email protected]

Please use this address for your feedback, suggestion, compliments, any unresolved problem or any issues unsatisfactorily resolved. We will respond to you within 24 hours.

CONTACT US

We also have the following numbers if you wish to call us, at any time. Please have your account number to hand so that we can help you as quickly as possible.

Malaysia: +601118742696 (Call Only)

Whatsapp: +601118742696

Skype ID: Nineclub.asia

Email: [email protected]

WeChat ID: M96Stars

Chat with our 24 X 7 customer service officer here. Live Chat